Residential Care at Holly Lodge
Moving into residential care is about finding a place where you can feel valued, comfortable and part of a community, as well as receiving any additional support that you might need. At Holly Lodge Care Home in Shildon, County Durham, we provide high-quality residential care in a warm and welcoming environment.
We have an ‘Outstanding’ CQC rating for care, as our approach combines professional expertise with everyday comfort to help residents live life with confidence and joy.


What is Residential Care?
Residential care is designed for people who may no longer wish to live alone or who would benefit from support with day-to-day life in a safe and secure setting. Unlike home care, residential care allows individuals to enjoy the reassurance of 24-hour support whilst being free from the worries of household chores or living in isolation.
We aim to provide our residents with a sense of belonging through a structured community-based lifestyle where wellbeing, companionship and comfort are all prioritised. If you would like to learn more about our approach to dementia care here at Holly Lodge, contact our team today on 01388 779265 or by completing our enquiry form.
Our Approach to Residential Care at Holly Lodge
At Holly Lodge, residential care means creating a true home from home. We believe that residents should feel at ease from the first moment that they walk through our doors. We offer inviting communal areas, beautifully maintained spaces, and a friendly atmosphere, to ensure that we provide the perfect setting for enjoying later life.
Our team is here to offer help with daily routines where needed, but we also celebrate independence by encouraging residents to do as much as they can for themselves, providing support when it is required.
We place a strong emphasis on social engagement, from shared mealtimes to varied activities and community outings, ensuring that life at Holly Lodge is as stimulating as it is supportive.
Residents and families benefit from the sense of togetherness that has helped to define Holly Lodge. Whilst friendships flourish, our routines feel natural and the worry of living alone is replaced with the reassurance of constant care and companionship.
How to Find Us
Holly Lodge is easily accessible for local families and visitors. Just 10 minutes from the A1(M), you can find us at:
Office address
Maddison Street, Shildon, County Durham, DL4 1NX
Get in Touch
For residential care that combines comfort, companionship and professional support, Holly Lodge could be the perfect choice. Contact us today to arrange a visit and experience the welcoming atmosphere for yourself.

Who is Residential Care for?
Residential care is ideal for people who want the reassurance of support without losing their independence. It is an excellent choice for those who feel isolated, living alone or prefer not to manage household tasks any longer. It is also perfect for those who want to be part of a vibrant community with access to professional care whenever it is needed.
Many residents choose residential care for the peace of mind that it brings knowing help is always close at hand when needed. It also allows family members to relax, confident in the knowledge that their loved one is living safely in a supportive and caring environment.
Holly Lodge’s Residential Care Specialists
Our residential care is delivered by a team of dedicated professionals led by Home Manager Caroline Bissett and Deputy Manager Shaun Stott. Every member of staff is committed to providing not just practical support but warmth, kindness and respect. Our ‘Outstanding’ CQC rating for care reflects the high standards that we constantly uphold, ensuring that residents receive not only excellent support, but also the dignity and companionship they deserve.

Meet the Manager
Dawn Heppell-Marshall

We are proud to have Dawn Heppell-Marshall as Home Manager at Holly Lodge Care Home, bringing over 30 years of experience in health and social care to her role. Dawn is passionate about delivering exceptional, person-centred care and believes it begins with truly knowing each resident as an individual. At Holly Lodge, Dawn is committed to creating a well-led, supportive home where residents feel valued, safe and able to enjoy each day to the fullest.

Speak with us
If you are considering residential care, then the team at Holly Lodge is here to answer your questions and help you to explore your options. Get in touch today to learn more or arrange a personal visit.